Please note: UPS does not ship to P.O. Boxes

Junior's is not responsible for any duty or custom fees associated with your international order.

All orders placed by 11:00am EST, Monday through Friday will be shipped the following business day. Any orders placed on the weekends or holidays will be shipped the next business day.

 
Please refer to the UPS Ground map below to estimate shipping transit time:

Returns:

The goal at Junior's is for every customer to be satisfied and happy with their purchase. If that is not the case, we can accept the return of merchandise for a refund or exchange within 10 days of your delivery.

The merchandise being sent back to Junior's must be in an unworn, unused, unaltered and new condition to be resold with the original tags still attached, the original packaging and a copy of your order confirmation or a note with you order number and request for a refund included in the package. Footwear must be unworn, uncreased and in new condition.

Junior's is not responsible for the return shipment cost of your items unless otherwise determined because of an error on our part or a defect with the product. We accept shipments from UPS, USPS and FedEx.

Please allow 3-5 business days for return processing and a confirmation e-mail to be sent to you.

Exchanges:

The most simple and quickest method for exchanging an item is to place a new order for the item & size prefered. Then, we can have it shipped out right away. Next, the incorrect item can be sent back to us at the address found on this page, below. Once the incorrect item arrives back to us, we will refund the order resulting in an even exchange.

Please, include a note in the package with the order number and a request for a refund so we can easily correspond the package to your original order. Again, please do not ship packages to the store address but rather the address on this page, below.

A bit more drawn out but still resulting in the even swap, the incorrect item can be sent back with a note in the package containing the original order number and the request for an exchange for another item or size. Once the package arrives back to us, exchanges typically are processed within the same day or two. Please note, for this method we do not hold the requested exchanged item as part of our normal policy to not hold unpaid product.

MTM/MTO ITEMS: Made-to-measure and made-to-order items are custom items and are a final sale with no refunds, credits or exchanges. If you are unsure of sizing, please email info@shopjuniors.com for more information.

SALE ITEMS: Items reduced in price by 40% or more are a FINAL SALE and are not subject to a refund. Items reduced by 40% or more do not include any alteration costs.

Note: A refund to your account can take up to 10 business days from the day it is processed to show in your account.

Please DO NOT ship packages or returns to the store address. See the shipping address below for deliveries.

Returns can be sent to:

Junior's
Attn: Returns
120 South 21st St
#507
Philadelphia, Pennsylvania
19103

If you have any questions or need clarification, please contact us at info@shopjuniors.com